POLICE ADVICE TO MEMBERS OF THE PUBLIC SEEKING INFORMATION ON SECURITY COMPANIES

 

To obtain information about companies that supply and install security systems such as Intruder Alarms, Personal Attack Alarms and CCTV systems in your area, we advise you to contact the following Independent Inspectorate Bodies which will provide the relevant details (the Police are not able to supply this information):

 

NSI(National Security Inspectorate)

Sentinel House, 5 Reform Road, Maidenhead, Berkshire SL6 8BY

 

Tel: 01628 637512; Fax: 01628 773367; E-mail: nsi@nsi.org.uk; Website: www.nsi.org.uk

 

SSAIB(Security Systems & Alarm Inspection Board)

The Smoke Houses, North Shields, Tyne & Wear  NE30 1JE.

 

Tel: 0191 296 3242; Fax: 0191 296 2667; E-mail: ssaib@ssaib.co.uk; Website: www.ssaib.org

 

These Independent Inspectorates are not-for-profit approval bodies that carry out inspection services for the security industry and protect customer interests. They themselves are governed by UKAS (United Kingdom Accreditation Service), the sole accreditation service recognised by the Government.

 

Please note that if you are planning to invest in the type of security system that would receive automatic Police response to its alarm activations, then only security companies ‘Approved’ by an Independent Inspectorate Body and Listed with the Police Force in your locality are permitted to offer this service.

 

Once you have obtained details from an Independent Inspectorate Body about ‘Approved’ security companies that install security systems in your area to the required European/British Standards, compliant with the ACPO (Association of Chief Police Officers) Police Response to Security Systems Policy, we advise:

 

(a) Before disclosing personal security details, check the address and credentials of the company and proof of identify from their representative.

(b) Obtain written quotations from at least two security companies.

(c) Ask the security company representative for a list of police rules for occupiers of ‘monitored’ alarmed premises and written confirmation that they are currently registered with the Police Force in your area, for the transmission of alarm activations from new installations.

(d) Ensure that the quotation specifies that the installation will be to European/British Standards for that relevant security system. Check that it includes the terms of maintenance and monitoring contracts.

(e) Ask the company if it operates a 24-hour call-out service and emergency attendance within four hours.

(f) Ask your insurance company whether it requires you to install a security system and the security company is acceptable to it.

 

Please note that when investing in Security Systems for your home or business it is not advisable to deal with Cold Callers or telesales enquiries. Some door-step and telephone traders are not honest and genuine and can be extremely persuasive. Examples of bad practice include pressure selling, unclear contracts, over-priced security systems and unduly raising the fear of crime. If members of the public have serious doubts about the legality or sales techniques being employed by this type of security company, they should contact the Police or Trading Standards for advice.

 

For further information on intruder alarm advice for domestic properties visit www.securedbydesign.com and www.consumerdirect.gov.uk/watch